Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Central Florida that provides these benefits to your business.
Here are the reasons you can depend on SUMSP to keep you and your business up and running:
1. We will respond within one hour or less – Guaranteed. When you call with an issue, we guarantee that your call will either be answered immediately or returned within one hour during normal business hours. This call will be made by an experienced engineer who can help. If we fail to return your call within that time frame, the work is free.
2. 100% Satisfaction Guaranteed – Unconditional. Our customers deserve complete satisfaction with our service and products. No hassles, no problems.
3. Lightning Fast Repairs – Our customers should not wait around all day for your computer or network to be repaired. We know how important your computer and network are; that is why we offer our remote support services. This service allows us to securely access your computer or network via the Internet so that you do not have to wait for an engineer to show up.
4. No Geek Speak – You deserve answers that you can understand in plain English. Our engineers will not talk geek speak they will talk to you in terminology that you can understand.
5. No Unpleasant or Unexpected Surprises – Our customers should EXPECT that no damage will be done to their computer or network. We will evaluate your computer or network before beginning any work. After the evaluation, we will alert you to any potential risks involved in fulfilling your needed work. These risks, if present, will be explained in full, and your authorization and agreement will be obtained before the work commences. You will be advised to have your data backed up before we start any work on your computer.
6. On Time and On Budget – We will not “nickel and dime” you with unforeseen or unexpected charges. Some incompetent or unethical computer companies will do this because they have not planned properly or researched your project. We don’t feel that is correct or ethical. That is why we guarantee your project will be completed on time with no excuses.
7. Accurate Billing – Every bill you receive from us is guaranteed to be accurate and detailed. You will know exactly what services were performed and that all charges have been pre-approved by you. No more mystery bills.
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